Ironically,customer Complaints Can Sometimes Result in Improved Customer Service

question 55

True/False

Ironically,customer complaints can sometimes result in improved customer service.

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Definitions:

Positive Reinforcement

A behavioral training technique that involves rewarding a behavior to increase the likelihood of it occurring again.

Repression

A psychological defense mechanism where unacceptable thoughts, memories, or feelings are unconsciously blocked from conscious awareness.

Retrograde Amnesia

A form of amnesia where an individual loses pre-existing memories to some extent, losing access to information that occurred before a specific event or time.

DSM-IV

The Diagnostic and Statistical Manual of Mental Disorders, Fourth Edition, a handbook used by healthcare professionals as the authoritative guide to the diagnosis of mental disorders.