A Variation of the Balanced Scorecard Designed Specifically for Nonprofits

question 24

Multiple Choice

A variation of the balanced scorecard designed specifically for nonprofits, which asks, "Does it work?" and "Is the organization well run?" is a(n) :

• A) dashboard.
• B) e-Postcard.
• C) effectiveness scorecard.
• D) balance sheet.

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Definitions:

Generic Closing

A nonspecific conclusion or sign-off used at the end of a communication that does not tailor to the recipient or context specifically.

Adjustment Messages

Communications intended to address and resolve complaints or disputes, aiming for customer satisfaction.

Claim Messages

Communications asserting a right to something, typically within a business context, such as claims for refunds or adjustments.

Legitimate Requests

Inquiries or appeals that are reasonable, justified, and in compliance with established norms or policies.