Nonprofit Organizations Interested in Achieving Both Social and Economic Value

question 29

Multiple Choice

Nonprofit organizations interested in achieving both social and economic value are referred to as:

• A) commercial.
• B) philanthropic.
• C) charitable.
• D) hybrids.

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Definitions:

Service Dimension

Aspects that define the quality and nature of a service, including tangibility, reliability, responsiveness, assurance, and empathy towards customers.

Tangibles

Tangibles are physical items or assets that can be seen, touched, and quantified, often used to assess service quality in businesses.

Marketing of Services

Strategies and tactics used to promote and sell intangible services, as opposed to tangible goods.

Delivery Gap

A type of service gap; the difference between the firm’s service standards and the actual service it provides to customers.