An)________ Program Sets a Quality Standard of 3

question 27

Multiple Choice

An) ________ program sets a quality standard of 3.4 defects or less per million products or service deliveries.

• A)ISO certification
• B)Six Sigma
• C)ISA certification
• D)NSIT certification
• E)Eleven Lambda

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Definitions:

Expectancy Theory

A motivational theory suggesting that people are motivated to act in certain ways based on their expectations of the outcome and the value they place on that outcome.

Specific Rewards

Targeted benefits or incentives provided to individuals or groups for achieving certain goals or performance criteria.

Leaders

Individuals who influence and guide others toward achieving common goals through vision, inspiration, and strategic direction.

Recognition

The act of acknowledging or rewarding someone's achievements, skills, or qualities.