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"NetCo Ltd." needs to handle its new account in the most effective and innovative way to ensure that its new client signs more contracts in the future.The enthusiastic team members of Michael's team come up with a number of innovative suggestions and strategies.However,Michael,fearing uncertainty and the unpredictability of a new process,rejects all the innovative ideas and asks his team to stick to the traditional way of working.Harris depicts the characteristics of a ________.
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