If a Bank Estimates the Capabilities of Its Employees Who

question 90

Multiple Choice

If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________.

• A) conducting an external analysis
• B) formulating its competitive strategies
• C) doing an internal analysis
• D) formulating its corporate strategies

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Definitions:

Breast

A tissue located on the chest that contains the mammary glands, capable of producing milk.

Descent

The act or process of moving from a higher to a lower position.

Fetus

A developing mammal or human within the womb, after the embryonic stage and until birth.

Pelvis

A basin-shaped structure in the skeleton located at the lower part of the trunk, composed of the hip bones, sacrum, and coccyx.