An Internet-Based Knowledge Management System That Shortens Customer Response Times

question 14

Multiple Choice

An Internet-based knowledge management system that shortens customer response times would be an e-business technique that contributes to the competitive advantage of a ________.

• A) cost leader
• B) differentiator
• C) focuser
• D) brick

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Definitions:

Mechanistic Designs

Organizational structures characterized by rigid hierarchies, clear job responsibilities, and a focus on efficiency and predictability.

Mechanistic Organizations

Highly structured, hierarchical companies with centralized decision-making and strict rules and procedures.

Centralized Organizations

Organizations where decision-making authority is concentrated at higher levels of management, leading to a more controlled and uniform operational approach.

Decentralized Organizations

Organizations where the decision-making authority is distributed among various levels rather than being concentrated at a single point.