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If a Bank Estimates the Capabilities of Its Employees Who

question 89

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If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service,it is ________.


Definitions:

Mental Age

A measure of an individual's cognitive ability compared to the average cognitive ability for their actual age.

Chronological Age

The exact age of an individual as measured in years from the date of birth.

Intelligence Test

A standardized assessment designed to measure human intelligence and cognitive abilities.

Multiple Intelligence

A theory proposing that humans possess various types of intelligences, including logical-mathematical, linguistic, musical, spatial, bodily-kinesthetic, interpersonal, intrapersonal, and naturalist.

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