If a Bank Estimates the Capabilities of Its Employees Who

question 89

Multiple Choice

If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service,it is ________.

• A)conducting an external analysis
• B)formulating its competitive strategies
• C)performing an internal analysis
• D)performing an employee audit

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Definitions:

Fixed Cost

Expenses that do not change in proportion to the level of goods or services produced by a business.

Author Royalties

Author royalties are payments made by publishers to authors for the right to use, produce, or sell the authors' creations, usually a percentage of sales.

Fixed Cost

Expenses that do not change in relation to the level of goods or services produced over a certain period.

Variable Cost

Costs that change in proportion to the good or service that a business produces, such as materials and labor directly involved in production.