Which of the Following Is True About Herzberg's Two-Factor Theory

question 62

Multiple Choice

Which of the following is true about Herzberg's two-factor theory?

• A)Herzberg believed that the factors that lead to job satisfaction were the same as those that lead to job dissatisfaction.
• B)To motivate people,Herzberg suggested emphasizing the hygiene factors of a job.
• C)Satisfaction is not the opposite of dissatisfaction.
• D)According to Herzberg,removing dissatisfying characteristics from a job will invariably make that job more satisfying and motivating.

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Definitions:

Sales Process

A sequential series of actions by the salesperson that leads toward the prospect taking a desired action and ends with a follow-up to ensure purchase satisfaction.

Approach

The initial step in the sales process, where the salesperson makes contact with potential customers and begins to establish a relationship.

Introductory Approach

A strategy used to make a first impression or initial proposal to potential clients or customers.