The Degree to Which an Employee Identifies with His or Her

question 22

Multiple Choice

The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________.

• A) job involvement
• B) organizational citizenship behavior
• C) attitude
• D) job satisfaction

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Definitions:

Assumptive Close

A sales technique where the salesperson assumes the customer has decided to make a purchase and proceeds with steps to finalize the sale, often leading to a sense of inevitability about the transaction.

Long-Term Customers

Clients or buyers who have been purchasing products or services from a business for an extended period, showing loyalty.

Complimentary Close

A polite phrase used to end a letter or email, such as "Best regards" or "Warmly," before the sender's signature.

Self-Styled Expert

An individual who claims to have expertise or knowledge in a particular area without formal recognition or credentials.