Explain How Communication Can Have an Impact on Customer Satisfaction

question 100

Essay

Explain how communication can have an impact on customer satisfaction and what managers can do to improve communication.

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Definitions:

Cumulative Preferred Shares

Cumulative Preferred Shares are a type of preferred stock where dividends accumulate if not paid out, ensuring shareholders are paid past dividends before common shareholders.

Cash Dividend

A payment made by a corporation to its shareholders, usually in the form of cash, as a share of the company's current earnings.

Declaration Date

The specific date on which a company's board of directors announces the issuance of a dividend.

Date Of Record

The cut-off date established by a company in order to determine which shareholders are eligible to receive a dividend or distribution.