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Identify and state the historical significance of the following:
-John Quincy Adams
Services
Activities provided by one party to another, often in exchange for payment, which do not result in ownership of anything. They are intangible and can vary greatly in nature.
Quality Costs
Expenses related to ensuring products or services meet company and customer standards, including costs of prevention, appraisal, and failure.
Quality of Design
How well a product's design meets customers' needs and expectations in terms of functionality, aesthetics, and overall performance.
Quality of Conformance
The degree to which a product or service meets the specified design or specifications and quality standards during the manufacturing or delivery process.
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