When the Manufacturing Group Discussed the Fact That Their Product

question 19

Multiple Choice

When the manufacturing group discussed the fact that their product had experienced some failures in the past few months, they agreed that the failures were due to misuse on the part of the customer, and that the quality manager typically overreacts to such reports. As a result, the group decided to increase production of the product without checking for defects. This is an example of

• A) the illusion of invulnerability.
• B) the illusion of unanimity.
• C) collective rationalizations.
• D) mindguards.

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Definitions:

Molten Rock

Rock that has been heated to a temperature where it becomes liquid, known as magma beneath the Earth's surface and lava when it erupts.

Underground Body

A mass of geologic material beneath the Earth's surface, such as rock formations, ore bodies, or aquifers.

Continental Settings

The environmental and geological conditions found on the continents, as opposed to oceanic settings.

High Continental Plateaus

Elevated expanses of land that sit significantly higher than the surrounding area, typically formed by tectonic activity.