Bureaucracies

question 56

Multiple Choice

Bureaucracies

• A) are generally inefficient.
• B) are generally efficient.
• C) are gradually replaced by nontraditional structures.
• D) are positively related to worker job satisfaction and initiative.

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Definitions:

Feelings

Internal emotional states or responses to experiences, often influencing behavior and perceptions.

Emotional Labor

The process of managing feelings and expressions to fulfill the emotional requirements of a job, often in service-oriented professions.

Emotional Display Rules

Cultural guidelines that dictate how and when emotions should be expressed in various social situations.

Customer Service

The aid and backing offered by a business to individuals who purchase or utilize its products or services.