Business Process Re-Engineering (BPR) Focuses on the Processes That Are

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The Answer is Once a process has been identified for re-engineering, BPR involves four major steps:
1 Prepare a business process map. A flowchart of the activities that make up the business process, called a business process map, is prepared.
2 Establish goals. Clear goals for the re-engineered process are established, based on the sources of customer value. These may include quality and delivery performance, as well as cost. Depending on the strategies of the business, they may also include innovation, flexibility and so on.
3 Reorganise work flow. The flow of work is reorganised to enable the goals to be achieved. These changes can lead to spare capacity, which needs to be reduced in order to achieve cost reductions.
4 Implementation. The final step is implementation of the changed workflows. Business process re-engineering involves substantial change and, like any change, may meet resistance from employees. Such resistance may be managed through forming re-engineering project teams that involve employees from all functional areas affected by the proposed change. In such situations, employees may feel a stronger sense of ownership of the changes.

Business Process Re-Engineering (BPR) Focuses on the Processes That Are

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