Customer Value Is an Important Part of Activity-Based Management and It

question 9

Multiple Choice

Customer value is an important part of activity-based management and it enables an organisation to achieve both cost reduction and improved customer value through the use of which of the following?
i. Identifying major opportunities for cost reduction.
ii. Determining root causes of these costs.
iii. Developing programs to eliminate the causes of these costs.
iv. Introducing performance measures to monitor the effect of these programs.

• A) i, ii and iv
• B) i, ii and iii
• C) ii, iii and iv
• D) All the given answers

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Definitions:

Expected Frequencies

The predicted counts of occurrences across different categories that one would expect if a hypothesis were true.

Chi-square Statistic

A measure used in statistics to evaluate the differences between observed and expected frequencies in categorical variables.

Expected Frequencies

In statistics, the numbers of observations or outcomes that one would expect to occur in each category if the null hypothesis were true.

Nonparametric Tests

Statistical tests not relying on data belonging to any particular distribution; often used when data does not meet the assumptions of parametric tests.