Which of the Following Is an Appropriate Way to Analyse

question 48

Multiple Choice

Which of the following is an appropriate way to analyse customer profitability?

• A) The cost of servicing a customer calculated as a percentage of the customer's gross margin.
• B) The cost of servicing a customer as a percentage compared to company or industry norms.
• C) The cost of servicing a customer calculated as a percentage of the customer's gross margin, examined over several years.
• D) All of the given answers

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Definitions:

Employee Morale

The overall outlook, satisfaction, and confidence that employees feel towards their workplace.

Complex Adaptive Systems

Systems that are composed of interacting elements that adapt and evolve in response to changing conditions.

Organizational Change

The process through which organizations adapt or transform their structures, strategies, operations, or culture to deal with new challenges.

Autocratic

A leadership style characterized by individual control over all decisions and little input from group members.