The Core Customer Measure at Which an Organisation Attracts and Wins

question 30

Multiple Choice

The core customer measure at which an organisation attracts and wins new customers is known as customer:

• A) acquisition.
• B) satisfaction.
• C) retention.
• D) profitability.

---

Definitions:

Social Development

The progress and evolution of societal structures which enable living beings to fulfill their needs and aspirations.

Psycho-Emotional Development

The process of psychological and emotional growth that occurs throughout a person's life, influencing behavior and feelings.

Intellectual-Cognitive Development

The process by which a person's thinking and understanding abilities grow and change throughout life.

1% Permethrin Cream Rinse

A topical treatment used to eliminate head lice, containing the insecticide permethrin at a concentration of 1%.