A Firm Using the Balanced Scorecard Has Included Among Its

question 59

Multiple Choice

A firm using the balanced scorecard has included among its strategies 'to improve bottom-line profit we need to improve working conditions'. Which of the following statements best describes the evaluation of the firm's success in implementing the strategy?

• A) It is impossible to determine whether the strategy has been successful.
• B) The only way to measure success is to survey employees.
• C) A number of performance evaluation measures will need to be put in place, but even with favourable results on those measures, the firm cannot conclude that the profit resulted from the improvement in working conditions.
• D) If managers can observe employees' motivation they will have a good idea of the success or otherwise of the strategy.

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Definitions:

Pupil

The black circular opening in the center of the iris of the eye through which light enters, adjusting in size to regulate the amount of light reaching the retina.

Electromagnetic Spectrum

The range of all types of electromagnetic radiation, from radio waves to gamma rays, including visible light.

Olfaction

The sense of smell, which is the detection and identification of molecules in the air by the olfactory system.

Interpretation

The process of explaining the meaning of something, often involving judgment and personal perspective.