Which of the Following Would Be Classified as a Lead

question 34

Multiple Choice

Which of the following would be classified as a lead indicator for a bus company where customer satisfaction was their objective?

• A) Customer satisfaction measure
• B) Number of new passengers per month
• C) Number of bus accidents
• D) Number of regular customers retained

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Definitions:

Thomas Edison

An American inventor and entrepreneur who developed many important devices in the late 19th and early 20th centuries, including the electric light bulb and the phonograph.

Cotton Gin

A machine invented by Eli Whitney in 1793 to quickly and efficiently separate cotton fibers from their seeds, revolutionizing the cotton industry.

Interpersonal Strategies

Actions that involve group members generating ideas and building on each other’s ideas.

Habit-Breaking Strategies

Techniques or methods employed to change or eliminate unwanted habits.