Assuming You Must Choose One Measure Only, Which of the Following

question 70

Multiple Choice

Assuming you must choose one measure only, which of the following non-financial performance indicators would most likely be chosen to measure quality?

• A) Number of repeat orders
• B) Percentage of absenteeism
• C) Machine downtime
• D) Percentage of idle time

---

Definitions:

Rival Behaviour

Actions or strategies adopted by companies in competition with one another to gain an advantage or market share.

Competitive Effectiveness

The ability of an organization to implement strategies that secure a competitive edge and achieve desired outcomes efficiently.

Sustainable Competitive Advantage

The enduring ability of a company to remain more efficient, profitable, or innovative than its competitors.

Competitive Advantage

A distinctive feature or standpoint enabling a company to surpass its rivals in performance.