Assuming You Must Choose One Measure Only, Which of the Following

question 65

Multiple Choice

Assuming you must choose one measure only, which of the following non-financial performance indicators would most likely be chosen to measure satisfaction with delivery?

• A) Number of repeat orders
• B) Percentage of absenteeism
• C) Number of complaints about service
• D) Units produced

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Definitions:

Operating Expenses

Costs that a business incurs through its normal business operations, excluding cost of goods sold.

Cost of Goods Sold

The direct costs attributable to the production of the goods sold by a company, including materials, labor, and manufacturing overhead.

Loss on Disposal

The financial loss incurred when an asset is sold, discarded, or disposed of for less than its carrying value on the books.

Prior Period Adjustment

Adjustments made to a company's financial statements to correct previously made errors in those statements from earlier periods.