From the Following Statements About Benchmarking, Select the Incorrect Statement

question 25

Multiple Choice

From the following statements about benchmarking, select the incorrect statement.

• A) Benchmarking involves working towards best practice.
• B) Benchmarking requires selection of a benchmarking partner.
• C) Benchmarking requires measuring against another firm in exactly the same type of business.
• D) Benchmarking involves continuous improvement.

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Definitions:

Adjustment Refusal Message

A communication expressing the denial or rejection of a request for alteration or change.

Refusal

The act of declining, rejecting, or saying no to a request, offer, or proposition.

Justified

Something considered to be reasonable under the circumstances, often referring to actions, decisions, or beliefs that have a logical or moral basis.

Indirect Claim Message

An indirect claim message is a communication approach where the request or complaint is presented subtly, typically embedded within a context that first prepares the reader before addressing the issue.