A Firm Using the Balanced Scorecard Has Included Among Its

question 59

Multiple Choice

A firm using the balanced scorecard has included among its strategies 'to improve bottom-line profit we need to improve working conditions'. Which of the following statements best describes the evaluation of the firm's success in implementing the strategy?

• A) It is impossible to determine whether the strategy has been successful.
• B) The only way to measure success is to survey employees.
• C) A number of performance evaluation measures will need to be put in place, but even with favourable results on those measures, the firm cannot conclude that the profit resulted from the improvement in working conditions.
• D) If managers can observe employees' motivation they will have a good idea of the success or otherwise of the strategy.

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Definitions:

Basic Principles

Fundamental beliefs, rules, or laws that serve as the foundation for a system of belief or behavior or for a chain of reasoning.

Improve Communication

Enhancing the exchange of information and understanding between individuals or groups, often by focusing on clarity, effectiveness, and empathy.

Three Techniques

A generic term not applicable here. NO.

Attract

Attract in a general sense refers to the action or capability of drawing interest or attention, often used in contexts ranging from physics to interpersonal relationships.