The Difference Between Establishing a Shared Service Unit and Centralisation

question 56

Multiple Choice

The difference between establishing a shared service unit and centralisation shared services include:
i. centralised services are located at corporate headquarters; shared services are located close to internal customers.
Ii centralised services are more efficient than shared services.
Iii centralised services are evaluated based on service adherence to service level agreements; shared services are evaluated based on budgets and corporate objectives.

• A) i and ii
• B) iii
• C) i
• D) i and iii

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Definitions:

Accident

An unexpected and unintentional event that typically results in damage or injury.

Guilty

A legal term for a person determined to have committed a crime or a feeling of responsibility for wrongdoing.

Warn

To inform someone of possible dangers or problems, or to advise caution.

Shape Constancy

The perceptual phenomenon where the perceived shape of an object remains constant despite changes in the angle of observation or illumination.