Service Product Costs Are Inaccurate in Mass Service Operations Because

question 72

Multiple Choice

Service product costs are inaccurate in mass service operations because of the:

• A) difficulty of identifying cost drivers.
• B) high level of variable costs.
• C) high level of fixed costs.
• D) low level of fixed costs.

---

Definitions:

Information Flows

The movement of information from one place to another, among people, entities, or computers, enabling decisions and actions in organizational and social contexts.

Non-Routine

Tasks or activities that are irregular, unpredictable, or not part of a regular schedule or procedure.

Unstructured

Refers to data, processes, or activities that lack a predefined data model or organization, often requiring more flexible and intuitive approaches to interpretation and management.

Systematic Thinking

Approaches problems in a rational and analytical fashion.