Mass Service Entities Are Characterised By

question 75

Multiple Choice

Mass service entities are characterised by:
i. high contact time.
ii. high levels of customisation.
iii. low levels of discretion.
iv. front office orientation.

• A) i
• B) ii and iv
• C) iii
• D) None of the given answers

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Definitions:

Private Sector

The sector of the economy operated by private individuals and businesses aiming for profit, without direct governmental management.

Excluded

Not included, left out, or omitted from a group, list, or category.

Rivalry in Consumption

A situation where the consumption of a good or service by one individual reduces its availability for consumption by others.

Public Good

Offerings of goods or services to the whole society at no expense, facilitated by either the state or private entities, not pursuing profitability.