Which of the Following Is NOT a Description of a Mass

question 52

Multiple Choice

Which of the following is NOT a description of a mass service provider?

• A) It has a high number of standardised services.
• B) It has some customisation of services, with mostly repetitive processes.
• C) Employees have very little contact time with customers, with the main production processes happening in the back office.
• D) Equipment is a key input, with emphasis on minimising discretion by employees.

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Definitions:

Perception

The process by which organisms interpret and organize sensation to produce a meaningful experience of the world.

Turing Test

A measure of a machine's ability to exhibit intelligent behavior equivalent to, or indistinguishable from, that of a human.

Natural Language Processing

The branch of artificial intelligence focused on enabling computers to understand, interpret, and generate human language in a meaningful way.

Crowdsourcing

The practice of obtaining information, ideas, or content by soliciting contributions from a large group of people, typically from an online community.