When Calculating Billable Hours, Which of the Following Should Be

question 62

Multiple Choice

When calculating billable hours, which of the following should be included?
I The number of hours a employee has available to service customers
Ii The number of hours a employee spends on training that is related to improving customer services
Iii Annual leave and sick leave

• A) i only
• B) i and ii
• C) i and iii
• D) i, ii and iii

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Definitions:

Decreased Impact

A reduction in the strength or effectiveness with which something influences events or outcomes.

Psychological Empowerment

The process of gaining confidence, strength, and autonomy to take control over one's life, leading to a sense of self-efficacy and intrinsic motivation.

High Impact

Refers to actions, activities, or initiatives that have a significant and profound effect on their targets or audiences.

Low Competence

A situation where an individual or organization lacks the necessary skills, knowledge, or ability to perform tasks or duties effectively and efficiently.