Classifying Costs as Fixed and Variable in a Service Entity

question 37

Multiple Choice

Classifying costs as fixed and variable in a service entity enables managers to

• A) control costs.
• B) measure performance.
• C) cost services.
• D) cost organisational units.

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Definitions:

Interpersonal Power

Degree to which a person is able to influence his or her partner.

Conflict Control

Techniques or strategies used to manage, reduce, or resolve disagreements or disputes in interpersonal relationships or group settings.

Negotiated Power

A dynamic where power or influence is distributed through discussion, compromise, or agreement between parties.

Referent Power

Power that comes from our attraction to another person, or the charisma a person possesses.