Which of the Following Statements Describe a Difference Between the Value

question 10

Multiple Choice

Which of the following statements describe a difference between the value chain of a service firm and the value chain of a merchandising firm?

• A) Human resource as a support activity only appears in a service firm value chain.
• B) Research and development activity only appears in a service firm value chain.
• C) Marketing only appears in a merchandising firm value chain.
• D) Customer support only appears in a service firm value chain.

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Definitions:

Artifacts

Physical objects created by human beings that have cultural or historical significance.

Corporate Value

Fundamental beliefs or principles that guide the actions and decision-making processes of an organization.

Artifacts

Cultural, physical, or social manifestations within an organization that embody its values and norms.

Job Applicant

An individual who applies for a specific position within a company and undergoes the selection process in hopes of employment.