Which of the Following Is NOT a Description of a Mass

question 52

Multiple Choice

Which of the following is NOT a description of a mass service provider?

• A) It has a high number of standardised services.
• B) It has some customisation of services, with mostly repetitive processes.
• C) Employees have very little contact time with customers, with the main production processes happening in the back office.
• D) Equipment is a key input, with emphasis on minimising discretion by employees.

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Definitions:

Flowering Plants

Plants that produce flowers for reproduction, scientifically known as angiosperms, characterized by seeds enclosed within fruit.

Fossil Record

The collection of fossils, which serves as historical documentation of past life and environments on Earth.

Pollen Grains

Microscopic structures produced by the male parts of plants, responsible for carrying male gametes to the female part for fertilization.

Progymnosperms

An extinct group of plants that are considered to be the ancestors of both gymnosperms and angiosperms, showing features typical of both groups.