When Calculating Billable Hours, Which of the Following Should Be

question 62

Multiple Choice

When calculating billable hours, which of the following should be included?
I The number of hours a employee has available to service customers
Ii The number of hours a employee spends on training that is related to improving customer services
Iii Annual leave and sick leave

• A) i only
• B) i and ii
• C) i and iii
• D) i, ii and iii

---

Definitions:

Language Properties

Fundamental characteristics of language, including syntax, semantics, phonetics, and pragmatics, that enable communication.

Inductive Reasoning

A method of reasoning in which specific observations lead to broader generalizations or theories.

Deductive Reasoning

A logical process where a conclusion follows necessarily from the given premises; if the premises are true, the conclusion must also be true.

Problem Solving

The mental process of finding an appropriate way to attain a goal when the goal is not readily available.