If the Cost of a Complaints Department Is Driven by the Number

question 32

True/False

If the cost of a complaints department is driven by the number of calls taken, the calls are said to be the dependent variable.

---

Definitions:

Compliment Close

A sales technique where the salesperson compliments the prospect to create a positive atmosphere and encourage a sale.

Summary-Of-Benefits

A concise outline highlighting the advantages or positive aspects of a product or service, intended to persuade potential buyers.

Continuous-Yes Close

A closing technique in sales where the seller asks a series of questions designed to get affirmative answers, leading to a final agreement to buy.

Specific Product

Refers to an identifiable item or service offered for sale that is distinguished by its features, brand, or other unique characteristics.