Jane, an Employee, Received an E-Mail from an Angry Client

question 17

Multiple Choice

Jane, an employee, received an e-mail from an angry client about a certain product. Although it was not Jane's fault, she hesitated to report it to her manager because she knew that she would be blamed for it and could even be fired. Based on this scenario, which of the following is true of Jane's company?

• A) The firm's expectations are not established in writing.
• B) Employees are unclear about what needs to be achieved.
• C) "Shoot the messenger" management exists, implying a lack of control.
• D) Reviews are not held periodically.
• E) Key data are not measured and reported in a timely manner.

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Definitions:

Conformity

The act of aligning one's attitudes, beliefs, or behaviors to match those of a group or social standard, often due to perceived pressure.

Door-in-the-Face Technique

A persuasion strategy where an initially large request is made knowing it will be refused so that a smaller, more moderate request will seem reasonable by comparison.

Temporoparietal Junction

A region of the brain where the temporal and parietal lobes meet, involved in processing social information and theory of mind.

Occipital-Parietal

Referring to the occipital and parietal lobes of the brain, areas involved in processing visual and spatial information.