Jane, an Employee, Received an E-Mail from an Angry Client

question 17

Multiple Choice

Jane, an employee, received an e-mail from an angry client about a certain product. Although it was not Jane's fault, she hesitated to report it to her manager because she knew that she would be blamed for it and could even be fired. Based on this scenario, which of the following is true of Jane's company?

• A) The firm's expectations are not established in writing.
• B) Employees are unclear about what needs to be achieved.
• C) "Shoot the messenger" management exists, implying a lack of control.
• D) Reviews are not held periodically.
• E) Key data are not measured and reported in a timely manner.

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Definitions:

Positive Information

Data or facts that are favorable, encouraging, or beneficial, often used to support a decision or perspective.

Emotional Turmoil

A state of extreme confusion or agitation brought on by strong feelings, often leading to distress or anxiety.

Setback Personally

An obstacle or hindrance that affects one's personal progress, development, or success negatively.

Peak Performance

Exceptional accomplishment in a given task.