Scenario B

question 75

Multiple Choice

Scenario B. Use the information given below to answer the following questions.
Your manager is speaking to a group of employees about a problem in your department. Employees are not complying with the rules regarding the hours of work done per day. The rules in this situation are very important as the salary is linked to the number of hours worked. There are three suggestions being considered to address this problem:
1. Employees will be monitored at the entrance during shift changes to make sure that everyone enters data correctly.
2. Reports containing data tracking the number of hours worked will be reviewed regularly. Employees violating the rules will be counseled to correct the problem.
3. A new procedure will be developed describing an easier procedure for employees to ensure that they work the required number of hours. Training will be conducted so that each employee knows the policy and the procedure before it is enforced.
-Which approach to bureaucratic control is exemplified by the second option?

• A) Feedback
• B) Feedforward
• C) Concurrent
• D) Market
• E) Clan

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Definitions:

Decay Theory

A theory suggesting that memory fades due to the mere passage of time unless it is actively reviewed.

Forgetting

The loss or decline of memory over time, which can occur due to various factors including the passage of time, interference, or failure to store information effectively.

Replacement

The act of substituting one thing for another, often to improve or repair.

Cue-dependent

Refers to the phenomenon where recall of information is improved when retrieval conditions are similar to the conditions under which the information was encoded.