Mark, a Manager, Has Just Received Bad News from His

question 31

Multiple Choice

Mark, a manager, has just received bad news from his foreign counterpart about an ongoing negotiation. He is disturbed and is thinking of ways to control the damage. At the same time, a subordinate walks into his office and asks for an extended leave due to a family emergency. Mark refuses to grant leave despite it being an emergency situation. In this scenario, Mark's disturbed mood is representative of _____ in the communication process between him and his subordinate.

• A) filtering
• B) perception
• C) reflection
• D) media richness
• E) noise

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Definitions:

Unconscionability

Describes a contract or term within a contract deemed so unfair or oppressive to one party that no reasonable or informed person would agree to it.

Risk of Loss

The responsibility for damage or financial burden that may arise from the destruction, damage, or loss of goods.

Fraud in the Inducement

A legal term referring to a deceptive act used to convince someone to enter into a contract, which significantly impacts the victim's decision to agree.

False Representation

The act of providing untrue, misleading, or deceptive information with the intent to defraud others.