In the Context of Total Quality Management, Which of the Following

question 27

Multiple Choice

In the context of total quality management, which of the following is one of Deming's "14 points" of quality?

• A) Strive for short-term improvement rather than long-term profit.
• B) Ensure compliance by punishing those who deviate from process.
• C) Eliminate slogans, exhortations, and arbitrary targets.
• D) Use numerical quotas.
• E) Mass inspection is the best way to ensure quality.

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Definitions:

Representativeness Heuristic

A cognitive shortcut that involves judging the probability of an event by how much it resembles what we consider to be a typical example of that event.

Availability Heuristic

A quick-thinking process that depends on the first examples that pop into someone's head when they are considering a particular subject, idea, approach, or choice.

Relative Comparisons

The act of evaluating something in relation to another similar item.

Availability Heuristic

A cognitive shortcut that relies on the immediate examples that come to a person’s mind when evaluating a specific topic, concept, method or decision.