In the Context of Total Quality Management, Which of the Following

question 27

Multiple Choice

In the context of total quality management, which of the following is one of Deming's "14 points" of quality?

• A) Strive for short-term improvement rather than long-term profit.
• B) Ensure compliance by punishing those who deviate from process.
• C) Eliminate slogans, exhortations, and arbitrary targets.
• D) Use numerical quotas.
• E) Mass inspection is the best way to ensure quality.

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Definitions:

Income Tax

Taxes levied by the government on the income generated by businesses and individuals.

Stockholders

Individuals or entities that own shares in a corporation, also commonly referred to as shareholders.

Borrowed Money

Funds that are obtained through loans or credits, which must be repaid with interest.

Financing Activities

Transactions and events that affect the long-term liabilities and equity of a company, including issuing debt, issuing equity, and paying dividends.