In an Attempt to Improve Customer Service, Tailpin Toys Decided

question 82

Multiple Choice

In an attempt to improve customer service, Tailpin Toys decided to assign a team to investigate the kinds of services offered by competing companies. The team discovered that a smaller company, Nuance Games, seemed to have outstanding customer service. The team then determined the major differences between the two companies and developed a plan to incorporate the best elements of Nuance Games into Tailpin Toys. Which of the following does this illustrate?

• A) Environmental dynamism
• B) Benchmarking
• C) Strategic maneuvering
• D) Cooperative action
• E) Forecasting

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Definitions:

Trillion Dollar Economies

Countries whose Gross Domestic Product (GDP) exceeds one trillion dollars, reflecting a high level of economic output.

NDP

The total value of all goods and services produced within a country's borders in a specific time period, minus depreciation.

GDP

Gross Domestic Product, the total value of all goods and services produced over a specific time period within a country's borders, serving as a comprehensive measure of economic activity.

Output

The total amount of goods or services produced by a company, industry, or economy within a certain period.