When a Customer Service Manger Works to Diffuse a Situation

question 65

Multiple Choice

When a customer service manger works to diffuse a situation with an irate customer, which managerial role is he/she taking on?

• A) Liaison
• B) Disturbance handler
• C) Negotiator
• D) Resource allocator
• E) Leader

Grasp the concepts of overgeneralization and overregularization errors in language development.

Know the impact of auditory and visual cues on language acquisition.

Comprehend the structural and functional aspects of American Sign Language (ASL).

Recognize the importance of social interaction in language development.

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Definitions:

Conversational Analysis

A methodology in sociolinguistics and sociology that studies the structure and patterns of conversation to understand social interactions.

Positive Responses

Positive Responses are affirmative reactions or feedback to stimuli, interactions, or situations, suggesting agreement, approval, or pleasure.

Ethnomethodological

Pertaining to the study of the methods people use in everyday life to create a sense of social order and understand their world.

Indifference

A lack of interest, concern, or sympathy towards others or certain situations.