Scenario C

question 60

Multiple Choice

Scenario C. As a management researcher, you are studying management behaviors and the roles that managers play. Your field work takes you to Puffy Treats, a local cream puff bakery in your university's city, to "shadow" the manager for a day. At the end of the day, there are three events that really caught your attention. First, at an early meeting with the Puffy Treats employees, the manager notified the employees of a pending lay-off. This news was met with a great deal of anxiety on the part of the employees even though the manager was as kind as she could be when delivering the news. One employee reacted very angrily and became so disruptive that the manager had to call the local police to have her escorted out of the shop. Later in the day, the manager made a call to a supplier to find out if anything "new and interesting" was going on in the bakery industry. Finally, after work, the manager left to attend an employee's wedding.
-When the manager attends the employee's wedding, which of the managerial roles is the manager of Puffy Treats performing?

• A) Liaison
• B) Figurehead
• C) Spokesperson
• D) Entrepreneur
• E) Disturbance handler

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Definitions:

Poor Performance

The failure to meet established standards, expectations, or objectives in work or other activities.

Internal Attribution

The process of attributing the cause of an individual's behavior to internal characteristics or personality, rather than external factors.

Manager

An individual responsible for directing and overseeing the work of a group of people in an organization or department.

More Resources

Refers to increasing the availability of materials, finances, or human capital required to perform tasks or achieve goals.