Better Serving the Customer Can Start with Involving the Customer

question 23

True/False

Better serving the customer can start with involving the customer more in company decisions,especially when it comes to discovering more about customer attitudes.

---

Definitions:

Maintenance Rehearsal

A cognitive process involving the repetition of information to keep it within working memory or to encode it for long-term memory.

Retrograde Amnesia

A condition in which people lose the ability to access memories they had before a brain injury.

New Memories

Information or experiences that have been recently encoded into an individual's memory system.

Anterograde Amnesia

A condition in which people lose the ability to form new memories after experiencing a brain injury.