One Dimension of Service Quality Is Making It Easy and Enjoyable

question 67

True/False

One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.

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Definitions:

Logistic Channels

Pathways or networks used for the distribution of goods from manufacturers to consumers.

Logistics Chains

The sequence of processes involved in the production and distribution of a commodity, also known as supply chains.

Core Carriers

Transportation providers chosen by a shipper to carry the majority of its products or goods, based on reliability, efficiency, or cost advantages.

Distribution Channels

Networks or pathways through which a company's products or services are sold and delivered to the end customer, including retailers, wholesales, and online platforms.