Scenario C

question 99

Multiple Choice

Scenario C. As a management researcher, you are studying management behaviors and the roles that managers play. Your field work takes you to Puffy Treats, a local cream puff bakery in your university's city, to "shadow" the manager for a day. At the end of the day, there are three events that really caught your attention. First, at an early meeting with the Puffy Treats employees, the manager notified the employees of a pending lay-off. This news was met with a great deal of anxiety on the part of the employees even though the manager was as kind as she could be when delivering the news. One employee reacted very angrily and became so disruptive that the manager had to call the local police to have her escorted out of the shop. Later in the day, the manager made a call to a supplier to find out if anything "new and interesting" was going on in the bakery industry. Finally, after work, the manager left to attend an employee's wedding.
-When the manager deals with the angry employee, which of the managerial roles is the manager of Puffy Treats performing?

• A) Monitor
• B) Negotiator
• C) Disturbance handler
• D) Resource allocator
• E) Liaison

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Definitions:

Journal Entries

Journal entries are the initial records of financial transactions in the accounting system, documenting the details of each transaction in chronological order.

Bank Reconciliation

The procedure of ensuring the balances of a cash account in a firm's accounting books match the corresponding figures on a bank statement.

Cash Account

An account used to record cash transactions in a company's financial statements, including inflows and outflows of cash.

Organic

Referring to foods or products grown without the use of synthetic pesticides, fertilizers, genetically modified organisms, or ionizing radiation.