Scenario C

question 60

Multiple Choice

Scenario C. As a management researcher, you are studying management behaviors and the roles that managers play. Your field work takes you to Puffy Treats, a local cream puff bakery in your university's city, to "shadow" the manager for a day. At the end of the day, there are three events that really caught your attention. First, at an early meeting with the Puffy Treats employees, the manager notified the employees of a pending lay-off. This news was met with a great deal of anxiety on the part of the employees even though the manager was as kind as she could be when delivering the news. One employee reacted very angrily and became so disruptive that the manager had to call the local police to have her escorted out of the shop. Later in the day, the manager made a call to a supplier to find out if anything "new and interesting" was going on in the bakery industry. Finally, after work, the manager left to attend an employee's wedding.
-When the manager attends the employee's wedding, which of the managerial roles is the manager of Puffy Treats performing?

• A) Liaison
• B) Figurehead
• C) Spokesperson
• D) Entrepreneur
• E) Disturbance handler

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Definitions:

Nondeclarative Memory

A type of long-term memory that involves skills and actions, which can be performed without conscious thought or declaration.

Semantic Memory

A type of long-term memory involving the capacity to remember words, concepts, and facts not tied to personal experiences.

Episodic Memory

An aspect of memory dedicated to the retrieval of unique events, circumstances, and personal encounters from the past.

Recall

The cognitive process of retrieving information from memory without significant cues, often tested in psychological studies and memory research.