When There Is Ambiguity in the Meaning of a Limitation

question 156

True/False

When there is ambiguity in the meaning of a limitation clause in an insurance contract, the courts defer to the party who drafted the contract.

Recognize different customer profitability analysis categories.

Identify the factors that influence customer profitability, including networking and learning potential.

Grasp the importance of customer relationship management and the role of customer portfolios.

Realize the significance of word-of-mouth in acquiring new customer relationships.

---

Definitions:

Employee Turnover

The rate at which employees leave a company and are replaced by new employees, which can impact organizational efficiency and morale.

Financial Performance

An assessment of how well an organization is utilizing its assets to generate profits and cash flow.

Organizational Benefits

Advantages that accrue to a company or institution, ranging from improved efficiency and productivity to enhanced reputation and employee wellbeing.

Training And Development

A functional area of human resource management focusing on organizational activities that aim to improve individual and group performance within a business setting.