An Internet-Based Knowledge Management System That Shortens Customer Response Times

question 14

Multiple Choice

An Internet-based knowledge management system that shortens customer response times would be an e-business technique that contributes to the competitive advantage of a ________.

• A) cost leader
• B) differentiator
• C) focuser
• D) brick

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Definitions:

Standard Deviation

A quantitative assessment that determines the range of difference or dispersion in a collection of data.

Mean

It is the central value of a discrete set of numbers, specifically, the sum of the values divided by the number of values.

Sample Data

A subset of data collected from a larger population, used for analysis and inference.

Frequency Distribution

A mathematical representation showing the number of occurrences of each unique value in a dataset.